Shipping policy

SHIPPING POLICY

OVERVIEW
This Shipping Policy applies to orders placed through the PupStrips website, which is operated by Vovuf, LLC, doing business as PupStrips.

By placing an order, you agree to the terms outlined below.

SHIPPING DESTINATIONS
At this time, we ship to addresses within the United States only. We do not currently offer international shipping.

SHIPPING RATES
Shipping rates are calculated at checkout based on your location, selected shipping method, and order size. Any applicable shipping charges will be clearly displayed before you complete your purchase.

ORDER PROCESSING
Orders are typically processed within 1–3 business days (excluding weekends and holidays) after your order is placed.

Processing time refers to the time it takes to prepare your order for shipment and does not include transit time.

During periods of high demand, processing times may be slightly longer.

SHIPPING TIMES
Once your order has shipped, estimated delivery times will vary based on the shipping method selected at checkout and the carrier’s schedule. Delivery times are estimates and are not guaranteed.

We are not responsible for delays caused by carriers, weather conditions, incorrect addresses, or other factors outside of our control.

ORDER TRACKING
Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking details to update.

INCORRECT OR INCOMPLETE ADDRESSES
Please ensure that your shipping address is accurate and complete at checkout. We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete address information provided by the customer.

If an order is returned to us due to an address issue, additional shipping fees may apply to reship the order.

DAMAGED OR LOST PACKAGES
If your order arrives damaged, or if your package appears to be lost in transit, please contact us within 7 days of the delivery date at info@vovuf.com with your order number and any relevant details or photos.

We will work with the carrier to resolve the issue where applicable. Replacement or refund decisions are made at our discretion and in accordance with our Return & Refund Policy.

EDIBLE PRODUCTS
Due to the nature of edible pet products, we cannot accept returns or exchanges once an order has shipped, except in cases of damage, defect, or error on our part, as outlined in our Return & Refund Policy.

CHANGES OR CANCELLATIONS
Orders cannot be modified or canceled once they have been processed or shipped. If you need to update an order, please contact us as soon as possible after placing it, and we will do our best to assist.

CONTACT
If you have questions about shipping, please contact us at: support@vovuf.com