Refund policy

Return & Refund Policy

We want you to feel good about your purchase. If something isn’t right, here’s how we handle returns and refunds.

Returns

Because PupStrips are edible dog treats, we can’t accept returns on opened or used products.

If your order arrives damaged, defective, or incorrect, please contact us within 10 days of delivery and we’ll take care of it.

To request a return, email support@vovuf.com with:

• Your order number
• A brief description of the issue
• Photos, if applicable

If approved, we’ll send you instructions for next steps.

Refunds

Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Shipping costs are non-refundable unless the issue was caused by an error on our end.

Non-Refundable Items

We’re unable to offer refunds for:

• Opened or used products
• Items returned without prior approval

• Requests made outside the return window

Exchanges

We don’t offer direct exchanges. If there’s an issue with your order, contact us and we’ll help find the best solution.

Allergies & Sensitivities

While PupStrips are designed to be gentle on dogs’ stomachs, every dog is different. If your dog has known food allergies or sensitivities—especially to ingredients like beef—we recommend reviewing the ingredient list carefully or consulting your veterinarian before use. Refunds are not issued for allergic reactions.

Contact

If you have questions about returns or refunds, email us at support@vovuf.com .